Spendolini, Michael. <br/><br/>
The benchmarking book / 
Michael J. Spendolini. 
 - New York :  Amacom,  c1992. 
 - xiv, 209 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>The benchmarking concept -- The benchmarking process -- Stage 1: determining what to benchmark -- Stage 2: forming a benchmarking team -- Stage 3: identifying benchmark partners -- Stage 4: collecting and analyzing benchmarking information -- Stage 5: taking action -- Ethical and legal issues -- Keys to benchmarking success. 
<br/><br/><label>ISBN: </label>0814450776 (hardcover) :  $26.95 
<br/><br/><label>LCCN: </label>91048024  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .S65 1992 
<br/><br/><label>Dewey Class. No.: </label>658.5/62