TY  - BOOK
AU  - Spendolini,Michael
TI  - The benchmarking book
SN  - 0814450776 (hardcover) :
AV  - HD62.15 .S65 1992
U1  - 658.5/62 20
PY  - 1992///
CY  - New York
PB  - Amacom
KW  - Total quality management
N1  - Includes index; The benchmarking concept -- The benchmarking process -- Stage 1: determining what to benchmark -- Stage 2: forming a benchmarking team -- Stage 3: identifying benchmark partners -- Stage 4: collecting and analyzing benchmarking information -- Stage 5: taking action -- Ethical and legal issues -- Keys to benchmarking success
ER  -