The benchmarking book /
Spendolini, Michael.
The benchmarking book / Michael J. Spendolini. - New York : Amacom, c1992. - xiv, 209 p. : ill. ; 24 cm.
Includes index.
The benchmarking concept -- The benchmarking process -- Stage 1: determining what to benchmark -- Stage 2: forming a benchmarking team -- Stage 3: identifying benchmark partners -- Stage 4: collecting and analyzing benchmarking information -- Stage 5: taking action -- Ethical and legal issues -- Keys to benchmarking success.
0814450776 (hardcover) : $26.95
91048024
Total quality management.
HD62.15 / .S65 1992
658.5/62
The benchmarking book / Michael J. Spendolini. - New York : Amacom, c1992. - xiv, 209 p. : ill. ; 24 cm.
Includes index.
The benchmarking concept -- The benchmarking process -- Stage 1: determining what to benchmark -- Stage 2: forming a benchmarking team -- Stage 3: identifying benchmark partners -- Stage 4: collecting and analyzing benchmarking information -- Stage 5: taking action -- Ethical and legal issues -- Keys to benchmarking success.
0814450776 (hardcover) : $26.95
91048024
Total quality management.
HD62.15 / .S65 1992
658.5/62